Shipping Policy

Last updated: August 2026

At FRAGILE – Handle With Care, we are committed to delivering your order safely and efficiently.

Processing Time

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

We currently deliver across the United Arab Emirates.

Estimated delivery times:

• Dubai: 1–2 business days

• Abu Dhabi, Sharjah & Northern Emirates: 2–4 business days

Delivery times are estimates and may vary during peak periods, public holidays, or due to circumstances beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available), allowing you to follow your shipment.

Delivery Address

Please ensure your shipping address and contact details are accurate before completing your order.

FRAGILE is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

Failed Deliveries

If a delivery cannot be completed because the customer is unavailable or the delivery information is incorrect, additional delivery charges may apply for re-delivery.

Damaged Parcels

If your order arrives visibly damaged, please contact us within 48 hours of delivery.

Include your order number and clear photographs of the product and packaging so we can resolve the issue as quickly as possible.

International Shipping

International shipping is not currently available. We are working to expand our delivery network and look forward to serving customers in additional markets in the future.

Questions

If you have any questions regarding shipping or your order, please contact us through the contact information provided on fragiledubai.com.

Thank you for choosing FRAGILE.

Handle With Care.